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        Terms of Service

        Overview

        This website is operated by Maoters Furniture Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Maoters. Maoters provides this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

        By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

        Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms, you may not access or use the website or services.


        Section 1 – Online Store Terms

        By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have the consent of a parent or guardian for any minor dependents using this site.

        You may not use our products for illegal or unauthorized purposes, nor violate any applicable laws, including copyright laws.

        Transmitting worms, viruses, or destructive code is strictly prohibited. Any breach of these Terms may result in immediate termination of access to the Service.


        Section 2 – General Conditions

        We reserve the right to refuse service to anyone for any reason at any time.

        You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve transmissions over various networks. Credit card information is always encrypted.

        You may not reproduce, copy, sell, or exploit any portion of the Service without express written permission.


        Section 3 – Accuracy, Completeness, and Timeliness of Information

        We do not guarantee that information on this site is accurate, complete, or current. Material is for general information only. Any reliance on the content is at your own risk.

        Historical information may not reflect current events. We reserve the right to modify content without obligation to update.


        Section 4 – Modifications to the Service and Prices

        Prices for our products may change without notice.

        We may modify, suspend, or discontinue the Service at any time without liability to you or third parties.


        Section 5 – Products or Services

        Some products may be available exclusively online and in limited quantities. Returns or exchanges are subject to our Refund Policy.

        Product colors and images are displayed as accurately as possible; actual appearance may vary by monitor.

        We reserve the right to limit sales, quantities, or access to products on a case-by-case basis. All descriptions, pricing, and offers are subject to change without notice.

        Note on Furniture: Minor scratches or paint imperfections may occur during packaging or shipping. Repair cream is provided inside drawers for minor touch-ups. If you require perfect, high-end finishes, please consider carefully before purchase, as these small damages are not eligible for return.


        Section 6 – Accuracy of Billing and Account Information

        We may limit or refuse orders at our discretion. Orders may be restricted per customer, household, or account.

        You agree to provide accurate purchase and account information, including email and credit card details, and to update promptly if changes occur.

        For details, see our Refund Policy: [Link to Refund Policy]


        Section 7 – Optional Tools

        We may provide access to third-party tools. These are offered “as is” without warranties or endorsement.

        Use of optional tools is at your own risk, and you must review the terms provided by the third-party provider.


        Section 8 – Third-Party Links

        Our site may include links to third-party websites. We are not responsible for the content, accuracy, or practices of these third-party websites. Any purchase or interaction with third-party sites is at your own risk.


        Section 9 – User Comments, Feedback, and Submissions

        By sending comments or feedback, you grant Maoters the right to use, edit, publish, and distribute them freely.

        Comments must not violate the rights of any third party or contain unlawful, offensive, or malicious content. You are solely responsible for the accuracy of your comments.


        Section 10 – Personal Information

        Your submission of personal information is governed by our Privacy Policy: [Link to Privacy Policy]


        Section 11 – Errors, Inaccuracies, and Omissions

        We reserve the right to correct errors or inaccuracies related to product descriptions, pricing, promotions, shipping, or availability. Orders may be updated or cancelled if errors occur.


        Section 12 – Prohibited Uses

        You may not use the site or its content for:

        • Illegal activities

        • Violating intellectual property rights

        • Harassment, abuse, or discrimination

        • Uploading viruses or malicious code

        • Collecting personal data of others without consent

        • Obscene or immoral purposes

        • Interfering with site security

        Violations may result in termination of service.


        Section 13 – Disclaimer of Warranties; Limitation of Liability

        The Service and all products are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free, or secure service.

        We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or products.


        Section 14 – Indemnification

        You agree to indemnify and hold harmless Maoters and affiliates from any claims arising from your breach of these Terms or violation of third-party rights.


        Section 15 – Severability

        If any provision is deemed unlawful or unenforceable, the remaining provisions remain in effect.


        Section 16 – Termination

        We may terminate your access if you fail to comply with these Terms. Obligations prior to termination remain in effect.


        Section 17 – Entire Agreement

        These Terms and related policies constitute the entire agreement between you and Maoters. They supersede any prior agreements, written or oral.


        Section 18 – Changes to Terms of Service

        We may update or replace these Terms at our discretion. Continued use of the website constitutes acceptance of changes.


        Contact Us

        If you have questions, please contact us:

        Email: support@maoters.co.uk
        Mobile number: +44 7933008777

        Company Name: Maoters Furniture Ltd
        Registered Address: Suite 13200, 61 Bridge Street, Kington, Herefordshire, UK, HR5 3DJ
        Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London Time)

        Have a question? We’re here to help.

        +44 7933008777

        Monday to Friday, 9:00 AM – 6:00 PM (GMT+0 London)

        support@maoters.co.uk

        Send Us An Email

        Have a question? We’re here to help.

        +44 7933008777

        Monday to Friday, 9:00 AM to 6:00 PM (GMT in winter, BST in summer), London time.

        support@maoters.co.uk

        Send Us An Email

        Shipping Policy

        We are dedicated to providing you with a smooth shopping experience. Below is detailed information about shipping for customers in the United Kingdom.


        Shipping Area

        We currently provide delivery services across the United Kingdom. Shipping to other countries or regions is not available at this time.


        Delivery Method

        All furniture will be shipped directly from our factory or UK warehouse to your address. Items are carefully packaged before shipping to ensure safe delivery.


        Handling Time

        7–15 Business Days
        All made-to-order items go through production, quality checks, and careful packaging before shipment. This process typically takes 7–15 business days.
        Note: Complex or highly customized orders may take longer.


        Sea Transit Time

        35–50 Business Days
        After shipment, it takes approximately 35–50 business days for your order to arrive at a UK port. This includes export clearance, international sea transit, and UK customs clearance.
        Note: Severe weather, route changes, or customs inspections may occasionally cause delays.


        Customs Clearance and Warehouse Transfer

        3–7 Business Days
        Once cleared by customs, your order will be transferred from the port to our UK warehouse. In rare cases, additional time may be required due to customs inspections or port congestion.


        UK Local Delivery

        5–10 Business Days
        After arriving at our warehouse and passing inspection, your order will be delivered via local carriers. Delivery times vary depending on your location and typically take 5–10 business days.


        Total Delivery Time

        From order processing, international shipping, customs clearance, to final delivery, the total delivery time is approximately 35–63 business days (about 7–9 weeks).

        Due to the nature of large made-to-order furniture, production and shipping cycles are lengthy. Please review this policy carefully before placing your order. After placing an order, we will also send delivery schedules and important notifications to your email. Please check your inbox regularly. Thank you for your understanding.


        Free Shipping

        All orders within the UK are eligible for standard free shipping. Additional charges apply only for special services.


        Additional Charges

        The following situations may incur additional shipping fees:

        1. Delivery to Remote or Hard-to-Reach Locations
          • Rural areas, islands, or locations far from main roads.

        2. Delivery Requiring Stair Access or Upper Floors
          • If items need to be carried up or down stairs, or to upper floors without elevator access.

        3. Special Delivery Requirements
          • Narrow entryways, tight corridors, low ceilings, or vehicle height restrictions (below 3.3 meters).

          • Busy commercial areas, shopping centres, construction sites, or other locations requiring extra handling.

        4. Large or Oversized Items
          • Items that require Front Door Delivery due to their size.

          • For white-glove service (including assembly), extra charges may apply; please inquire when placing the order.

        5. Delivery Access Difficulties
          • If trucks cannot access the delivery location directly, additional handling fees may apply.

        Payment of Additional Charges
        Any extra fees must be paid before delivery. If a refund is initiated and shipping fees remain outstanding, standard bank handling fees may still be deducted.


        Receiving Process

        To ensure successful delivery:

        • Be available at the scheduled delivery time.

        • Answer calls from the delivery company.

        Re-delivery or Storage Fees: If delivery cannot be completed due to customer-related reasons, additional fees may apply and must be paid before re-delivery.

        Blind Delivery Risk: If a successful delivery cannot be coordinated, the delivery company may leave items in a safe location near your address, which may risk loss or damage. We recommend arranging a suitable delivery time.


        Customs and Taxes

        All prices include UK customs duties and taxes. Customers are not required to pay any additional import fees.


        Order Tracking

        You can track your order using your order number on our website or via the Track Order page.

        Logistics Update Delay Notice:
        Tracking updates may be slightly delayed until the carrier picks up your shipment and it reaches the warehouse. If you do not see updates, please contact customer service for the latest information.


        Contact Us

        Thank you for choosing MAOTERS for your furniture needs! If you have any questions or need assistance, please contact us:

        Email: support@maoters.co.uk
        Company Name: Maoters Furniture Ltd
        Registered Address: Suite 13200, 61 Bridge Street, Kington, Herefordshire, UK, HR5 3DJ
        Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London Time)

        Customized services

        What does Maoters customization service include?

        Maoters is committed to providing you with the best shopping experience. The customization service is divided into two parts: free customization and paid customization, allowing you to choose according to your needs.

        Free customization service

        • Exclusive artwork design
        • Specific interior
        • Various colors for personalized customization

        Paid customization service

        • Customized size
        Customized service process
        • Free customization

        Contact customer service to inform product requirements – Customer service sends the required drawings for confirmation – Drawings confirmed – Customized products enter production – Production is completed and shipped – Delivery to your door

        • Paid customization service

        Contact customer service to inform product requirements – Customer service sends the required drawings for confirmation – Drawing confirmation completed – Pay for the customized product – Payment completed – Customized product enters production – Production is completed and shipped – Delivery to your door

        Contact Information
        If you have any product inquiries, please contact us:

        • Email: support@maoters.co.uk

        • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London Time).

        Shipping Policy

        We are dedicated to providing you with a smooth shopping experience. Below is detailed information about shipping for customers in the United Kingdom.


        Shipping Area

        We currently provide delivery services across the United Kingdom. Shipping to other countries or regions is not available at this time.


        Delivery Method

        All furniture will be shipped directly from our factory or UK warehouse to your address. Items are carefully packaged before shipping to ensure safe delivery.


        Handling Time

        7–15 Business Days
        All made-to-order items go through production, quality checks, and careful packaging before shipment. This process typically takes 7–15 business days.
        Note: Complex or highly customized orders may take longer.


        Sea Transit Time

        35–50 Business Days
        After shipment, it takes approximately 35–50 business days for your order to arrive at a UK port. This includes export clearance, international sea transit, and UK customs clearance.
        Note: Severe weather, route changes, or customs inspections may occasionally cause delays.


        Customs Clearance and Warehouse Transfer

        3–7 Business Days
        Once cleared by customs, your order will be transferred from the port to our UK warehouse. In rare cases, additional time may be required due to customs inspections or port congestion.


        UK Local Delivery

        5–10 Business Days
        After arriving at our warehouse and passing inspection, your order will be delivered via local carriers. Delivery times vary depending on your location and typically take 5–10 business days.


        Total Delivery Time

        From order processing, international shipping, customs clearance, to final delivery, the total delivery time is approximately 35–63 business days (about 7–9 weeks).

        Due to the nature of large made-to-order furniture, production and shipping cycles are lengthy. Please review this policy carefully before placing your order. After placing an order, we will also send delivery schedules and important notifications to your email. Please check your inbox regularly. Thank you for your understanding.


        Free Shipping

        All orders within the UK are eligible for standard free shipping. Additional charges apply only for special services.


        Additional Charges

        The following situations may incur additional shipping fees:

        1. Delivery to Remote or Hard-to-Reach Locations
          • Rural areas, islands, or locations far from main roads.

        2. Delivery Requiring Stair Access or Upper Floors
          • If items need to be carried up or down stairs, or to upper floors without elevator access.

        3. Special Delivery Requirements
          • Narrow entryways, tight corridors, low ceilings, or vehicle height restrictions (below 3.3 meters).

          • Busy commercial areas, shopping centres, construction sites, or other locations requiring extra handling.

        4. Large or Oversized Items
          • Items that require Front Door Delivery due to their size.

          • For white-glove service (including assembly), extra charges may apply; please inquire when placing the order.

        5. Delivery Access Difficulties
          • If trucks cannot access the delivery location directly, additional handling fees may apply.

        Payment of Additional Charges
        Any extra fees must be paid before delivery. If a refund is initiated and shipping fees remain outstanding, standard bank handling fees may still be deducted.


        Receiving Process

        To ensure successful delivery:

        • Be available at the scheduled delivery time.

        • Answer calls from the delivery company.

        Re-delivery or Storage Fees: If delivery cannot be completed due to customer-related reasons, additional fees may apply and must be paid before re-delivery.

        Blind Delivery Risk: If a successful delivery cannot be coordinated, the delivery company may leave items in a safe location near your address, which may risk loss or damage. We recommend arranging a suitable delivery time.


        Customs and Taxes

        All prices include UK customs duties and taxes. Customers are not required to pay any additional import fees.


        Order Tracking

        You can track your order using your order number on our website or via the Track Order page.

        Logistics Update Delay Notice:
        Tracking updates may be slightly delayed until the carrier picks up your shipment and it reaches the warehouse. If you do not see updates, please contact customer service for the latest information.


        Contact Us

        Thank you for choosing MAOTERS for your furniture needs! If you have any questions or need assistance, please contact us:

        Email: support@maoters.co.uk
        Company Name: Maoters Furniture Ltd
        Registered Address: Suite 13200, 61 Bridge Street, Kington, Herefordshire, UK, HR5 3DJ
        Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London Time)

        30-Day Return Policy

        We are committed to ensuring that every customer receives their order in a timely and satisfactory manner. If you experience any issues with your product, please contact our customer service team for assistance.


        1. 30-Day Return Policy

        You may request a return or exchange within 30 days of receiving your item.

        If the issue is caused by us—such as a manufacturing defect, shipping damage, or receiving the wrong item—we will provide a refund, replacement, or exchange at no additional cost.


        2. Eligible Conditions for Returns

        To qualify for a return or exchange, the following conditions must be met:

        1. The request must be submitted within 30 days of delivery.

        2. The item must be unused and in its original condition.

        3. All original packaging, accessories, manuals, and tags must be included.

        4. For quality-related or incorrect-item issues, we will cover all return costs.


        3. Non-Returnable & Non-Refundable Items

        The following items are not eligible for return or refund:

        1. Used items or items with visible signs of installation.

        2. Items missing original packaging, parts, accessories, or manuals.

        3. Damage caused by improper assembly or misuse.

        4. Made-to-order or personalized items.

        5. Clearance or final-sale items.

        6. Minor cosmetic variations such as slight color differences or ±0.5 inch size deviations.

        7. Items opened and used (unless defective).

        8. Products with minor scratches or marks that do not affect functionality.


        4. Shipping Damage Policy

        If your item arrives damaged, please contact us within 3 days of delivery and provide photos or videos of the damaged item and packaging.

        Depending on the severity, solutions may include:

        • Replacement parts

        • Partial refund for minor damage

        • Full replacement

        • Full refund for items severely damaged and unusable



        5. Shipping Fee Responsibility

        For issues caused by us:
        We cover all shipping fees, including return shipping and reshipment.

        For customer-initiated returns (e.g., change of mind, wrong size/color ordered):

        • Return shipping costs are the responsibility of the customer.

        • Reshipping fees for exchanges are also borne by the customer.



        6. Order Cancellation Policy

        After placing your order:

        1. Before production begins:
          A full refund will be issued minus a 5% non-refundable payment processing fee.

        2. During production or completed but not shipped:
          A cancellation fee of 20%–50% will be applied.

        3. After shipping or once the order is in transit:
          A cancellation fee of up to 80% may be applied.

        Note: Production typically begins 48 hours after the order is placed.


        7. Refund Processing Time

        Refunds are issued within 7–10 business days after we receive and inspect the returned item.

        Please do not initiate a chargeback, as financial institutions may require 2–3 months to resolve disputes, significantly delaying your refund.


        8. How to Start a Return
        1. Contact our support team at support@maoters.co.uk to submit your request.

        2. Provide your order number, photos (if applicable), and reason for return.

        3. Follow the return instructions given by our customer service representative.

        4. Once the item is received and inspected, we will process your refund or exchange.


        Company Information & Contact

        Email: support@maoters.co.uk
        Mobile number: +44 7933008777

        Company Name: Maoters Furniture Ltd
        Registered Address: Suite 13200, 61 Bridge Street, Kington, Herefordshire, UK, HR5 3DJ
        Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London Time).