Last updated: 2025/11/15

Terms of Service

1. Eligibility & Prohibited Uses

1.1 Eligibility

• You are at least the age of majority in your state/province/country of residence (or have obtained written consent from a parent/guardian if you are a minor, and such consent includes agreement to these Terms on your behalf);
• You have the legal capacity to enter into a binding agreement with Maoters;
• All information you provide to us (e.g., account details, shipping/billing information) is true, accurate, current, and complete.

1.2 Prohibited Uses

• Breach of any local, municipal, county, or international laws (e.g., copyright infringement, fraud).
• Transmitting viruses, malware, or any code of a destructive nature that could disrupt the website’s functionality or harm other users;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service (e.g., product images, descriptions) without our explicit written permission;
• Harassing, defaming, or discriminating against other users based on gender, race, religion, age, disability, or other protected characteristics;
• Collecting or tracking other users’ personal information without consent;
• Impersonating Maoters, our employees, or other third parties (e.g., using a false email address to mislead).

2. Website Content & Information Accuracy

• The content on our website (including product descriptions, pricing, images, and stock availability) is provided for general informational purposes only. We make reasonable efforts to ensure accuracy, but we do not guarantee that such content is error-free, complete, or up-to-date.
• Historical information (e.g., past product models, discontinued prices) is provided for reference only and is not current.
• We reserve the right to modify website content (e.g., update product details) at any time without prior notice. It is your responsibility to verify information before making a purchase.
• We are not liable for any decisions you make based on reliance on website content, nor for any errors, inaccuracies, or omissions in such content.

3. Products & Pricing

3.1 Product Availability & Limitations

• Our website primarily offers office furniture products (e.g., ergonomic office chairs, modular desks, conference tables, file cabinets). Product availability is subject to stock levels, and we reserve the right to limit quantities per order (e.g., per person, household, or account) at our sole discretion.
• Certain products may be available exclusively online and may have limited quantities. All products are subject to our Refund Policy (linked on the website).

3.2 Pricing

• Product prices are displayed on the website and are subject to change without notice. We are not liable for pricing errors (e.g., typographical mistakes), and we reserve the right to cancel or adjust orders affected by such errors (we will notify you promptly if this occurs).

3.3 Product Imperfections from Shipping

• Despite rigorous packaging, minor imperfections (e.g., slight scratches on paint finishes) may occur during packaging, handling, or delivery of office furniture. A painting repair cream is included in the product drawer for such cases—contact us for repair guides (images/videos) if needed.
• We do not accept returns or refunds for these minor, non-functional imperfections. If you cannot accept any such damage, please refrain from purchasing.

4. Orders & Billing

4.1 Order Acceptance

• Placing an order on our website does not guarantee acceptance. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:
  • Suspected fraudulent orders (e.g., same credit card/billing address for multiple accounts);
  • Orders that violate these Terms or our policies;
  • Product stock shortages or pricing errors.
• If we cancel your order, we will notify you via the email/phone number provided and issue a full refund for any payments made.

4.2 Billing & Account Information

• You agree to provide accurate, current, and complete billing/shipping information for all orders. If your information (e.g., credit card expiration date, email address) changes, you must update it promptly to ensure order processing.
• Credit card information is encrypted during transmission (in compliance with industry standards) to protect your security.

5. Service Modifications & Discontinuance

• Modify, suspend, or discontinue any part of the Service (e.g., add/remove product categories, update website features) at any time, with or without notice;
• Remove the Service for indefinite periods or cancel it entirely.

6. Intellectual Property

• Copy, reproduce, distribute, modify, or create derivative works of any content without our explicit written permission;
• Use our trademarks (e.g., “maoters”) in any way that could cause confusion or imply endorsement without authorization.

7. Third-Party Links & Tools

7.1 Third-Party Links

7.2 Third-Party Tools

8. User Comments & Feedback

• We may use, edit, copy, publish, or distribute your Submissions in any medium (e.g., website, marketing materials) at any time, without restriction or compensation to you;
• We are not obligated to maintain Submissions in confidence, respond to them, or pay for them;
• Your Submissions do not infringe any third-party rights (e.g., copyright, privacy) and do not contain unlawful, abusive, or obscene content.

9. Privacy Policy

10. Disclaimer of Warranties

• WARRANTIES OF MERCHANTABILITY (e.g., that products will be fit for ordinary use);
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE (e.g., that a desk will meet your specific size needs);
• WARRANTIES OF NON-INFRINGEMENT (e.g., that products will not infringe third-party intellectual property).

11. Limitation of Liability

• Lost profits, lost revenue, or lost data;
• Damages from product defects (except as required by mandatory law);
• Damages from service interruptions, delays, or third-party errors.

12. Indemnification

• Your breach of these Terms;
• Your violation of any laws or third-party rights;
• Your use of the Service (e.g., harmful content you transmit, fraudulent orders you place).

13. Modifications to These Terms

14. Termination

• Your Termination: You may terminate these Terms at any time by ceasing to use the Service and notifying us via our contact channels.
• Our Termination: We may terminate these Terms (and your access to the Service) immediately, without notice, if:
  • You breach any provision of these Terms;
  • We suspect you have engaged in fraudulent or unlawful activity;
  • We discontinue the Service entirely.

15. Severability

16. Entire Agreement

17. Governing Law & Dispute Resolution

18. Contact Information

• Email: support@maoters.co.uk
• Phone: +44 7933 008777  Monday to Friday, 9:00 AM to 6:00 PM (GMT in winter, BST in summer), London time.
• Contact Website: https://www.maoters.co.uk/contact-us