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        Help Center

        Contact Us

        Have a question? We’re here to help.

        +1-569-218-1833

        GMT/BST 8 am - 11 pm (Winter) / 9 am - 12 pm (Summer)

        suppor@maoters.co.uk

        Send Us An Email

        Have a question? We’re here to help.

        +1-669-208-1888

        EST 10 am - 5.30 pm

        supportingcenter@povison.com

        Send Us An Email

        Shipping Policy

        Delivery Charge

        Free shipping on all orders.

         

        How long does it take to ship?

        Please kindly note that we are unable to give an assurance of the precise delivery dates for our orders. However, we provide estimated delivery in line with warehouse locations, stock levels, and expected shipping routes. We always keep an eye on the real-time shipping information and it can be found on the description page where it says “Delivered to Your Home” below the “Add to Cart” Column of the item you’re laying eyes on.

         

        What should I do if there is a serious delay with my shipment?

        Please contact our customer service to investigate. If it is comfirmed there is an exception(i.e package lost)or delay will still last for a considerable time,we are responsible for a re-shipment or refund according to your preference. 

         

        How to track the package?

        Once an item has been shipped,you will receive a shipment notification email that includes the tracking number and the carrier. Just go to the carrier’s website and use the tracking number to track your package. 

         

        See our Shipping Policy for more details.

        30-Day Price-Match

        What is Povison’s Price Match Policy?

        The value of shopping with Povison is about a sense of satisfaction that you paid the right price without sacrificing experience, quality or style.

        We work hard and remain focused on simplifying the shopping experience to provide great deals when and where our guests want to shop.

         

        30-Day Price Match Policy
        Should an item within your order go on sale on our same website, Povison offers a 30-Day price match policy from the date of purchase. Please note that this excludes Clearance, Flash Deals price reductions, or items outside the 30days guarantee time-frame. Additionally, this policy does not apply to any bundle sales (‘Buy Together’ sales).

         

        Guidelines and limitations

        The item must be an identical item, including the same brand name, size, weight, color, quantity, and model number.

        You must purchase the item from our website before requesting your Price Match Guarantee.

        The item must be in stock on our website upon requesting Price Match.

         

        *Povison reserves the right to explain the terms of the Price Match Policy.

        2-Year Warranty

        What is Povison’s Price Match Policy?

        The value of shopping with Povison is about a sense of satisfaction that you paid the right price without sacrificing experience, quality or style.

        We work hard and remain focused on simplifying the shopping experience to provide great deals when and where our guests want to shop.

         

        30-Day Price Match Policy
        Should an item within your order go on sale on our same website, Povison offers a 30-Day price match policy from the date of purchase. Please note that this excludes Clearance, Flash Deals price reductions, or items outside the 30days guarantee time-frame. Additionally, this policy does not apply to any bundle sales (‘Buy Together’ sales).

         

        Guidelines and limitations

        The item must be an identical item, including the same brand name, size, weight, color, quantity, and model number.

        You must purchase the item from our website before requesting your Price Match Guarantee.

        The item must be in stock on our website upon requesting Price Match.

         

        *Povison reserves the right to explain the terms of the Price Match Policy.

        30-Day Returns

        What is Povison’s Price Match Policy?

        The value of shopping with Povison is about a sense of satisfaction that you paid the right price without sacrificing experience, quality or style.

        We work hard and remain focused on simplifying the shopping experience to provide great deals when and where our guests want to shop.

         

        30-Day Price Match Policy
        Should an item within your order go on sale on our same website, Povison offers a 30-Day price match policy from the date of purchase. Please note that this excludes Clearance, Flash Deals price reductions, or items outside the 30days guarantee time-frame. Additionally, this policy does not apply to any bundle sales (‘Buy Together’ sales).

         

        Guidelines and limitations

        The item must be an identical item, including the same brand name, size, weight, color, quantity, and model number.

        You must purchase the item from our website before requesting your Price Match Guarantee.

        The item must be in stock on our website upon requesting Price Match.

         

        *Povison reserves the right to explain the terms of the Price Match Policy.