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MAOTERS Warranty
At Maoters, we take pride in the quality and craftsmanship of our furniture. This warranty policy outlines our warranty against defects in materials and workmanship in our products, and your rights during the warranty period.
Warranty coverage
We provide all products from the date of delivery (based on the date of logistics receipt) [12 months] (One Year) Limited Warranty.
This warranty covers problems caused by defects in materials or workmanship under normal household use. For example:
Wood cracking (not caused by dry environment)
Metal parts are broken or severely corroded.
Structural looseness of furniture (not caused by improper assembly).
The finish is peeling or bubbling over large areas.
Functional failure of mechanical components (e.g. drawer slides, hinges).
Warranty Process
If you believe your product has a warranty-covered defect, please follow these steps:
Contact us: Please email support@maoters.co.uk and provide your order number and a detailed description of the problem.
Provide evidence: You will need to provide clear photos and/or videos that clearly show the defective part of the product. This is necessary for us to assess the issue and provide a solution.
Evaluation and Solution: Our customer service team will evaluate your situation and propose a solution within 3-5 business days of receiving the evidence. We reserve the right to request additional information or evidence.
Solution: Depending on the nature of the defect and the results of the assessment, we will provide one of the following solutions:
Replacement Parts: We’ll ship you a replacement part (e.g., a new tabletop, a set of drawer slides) free of charge.
Full Replacement: For serious defects that cannot be corrected by replacement parts, we will replace the entire product.
Partial Refund/Compensation: If none of the above options are feasible or reasonable, we may provide a partial refund or compensation for repairs.
Warranty Limitations and Exclusions
This warranty does not apply to the following situations:
Normal Wear: scuffs, scratches, or color fading caused by normal use.
Misuse, abuse or neglect: including but not limited to damage caused by overloading, improper assembly, failure to follow product care instructions, exposure to extreme environmental conditions (such as moisture, direct sunlight).
Accidents or force majeure: such as damage caused by traffic accidents, fire, floods, etc.
Self-modification or repair: Any attempt at repair or modification not performed by us or our authorized service providers.
Consumables: such as light bulbs, batteries, etc.
Shipping Damage: Damage caused during transportation should be handled in accordance with our [Shipping and Delivery Policy] upon receipt and is not covered by this warranty.
International warranty service
Since we ship from overseas warehouses, warranty service will be carried out as follows:
Replacement Parts: We’ll ship the required replacement parts to you free of charge from our overseas warehouse. You may need to perform the replacement yourself (we’ll provide simple instructions) or find a local technician to install it yourself (at your own expense).
Whole unit replacement: For whole unit replacements, we’ll cover the one-way shipping costs of the new product from overseas to your UK address.
Returning a Defective Item: In most cases, you don’t need to return large furniture items. We may ask you to dispose of the defective item or provide proof of destruction (such as a video of cutting the wood) to avoid high international return shipping costs. For small, mailable items, we may ask you to return them for inspection.
Your statutory rights
This warranty is in addition to and does not affect your statutory rights.
Under the UK Consumer Rights Act 2015, goods you buy must be as described, of satisfactory quality and fit for their purpose. Your statutory rights usually last for six years (in England, Wales and Northern Ireland). This does not mean the goods must last for six years without breaking down, but rather that they must last a reasonable amount of time.
Contact Us
For any warranty questions, please contact our customer service team via the following methods:
Email: support@maoters.co.uk
Business Hours: (GMT/BST): Monday to Sunday, 8:00 AM – 11:00 PM (Winter) / 9:00 AM – 12:00 PM (Summer)
+1-569-218-1833
GMT/BST 8 am - 11 pm (Winter) / 9 am - 12 pm (Summer)
suppor@maoters.co.uk
Send Us An Email
+1-669-208-1888
EST 10 am - 5.30 pm
supportingcenter@povison.com
Send Us An Email
