Last updated: 2025/11/15

At maoters, we take pride in the quality and craftsmanship of our furniture. This Warranty Policy outlines the coverage for defects in materials and workmanship in our products and the rights you have during the warranty period.

Warranty Coverage

We provide all products with a 12-month  Limited (based on the logistics receipt date).

This warranty covers issues caused by defects in materials or workmanship under normal household use, such as:

• Cracking wood (not caused by a dry environment)

• Broken or severely corroded metal parts

• Structural looseness (not due to improper assembly)

• Peeling or bubbling finish over large areas

• Functional failure of mechanical components (e.g., drawer slides, hinges)

Warranty Process

If you believe your product has a defect covered by this warranty, follow these steps:

1. Contact Us:
   Please email us at support@maoters.co.uk with your order number and a detailed description of the issue.

2. Provide Evidence:
   Please provide clear photos and/or videos showing the defective part of the product. This helps us assess the problem and find the right solution.

3. Evaluation and Solution:
   Our customer service team will evaluate your case and propose a solution within 3-5 business days after receiving the necessary evidence. We may request additional information if required.

4. Solution:
   Depending on the defect’s nature, we will offer one of the following solutions:

   • Replacement Parts: We’ll send you the replacement parts (e.g., new tabletop, drawer slides) free of charge.

   • Full Replacement: If the defect is severe and cannot be fixed with parts, we will replace the entire product.

   • Partial Refund/Compensation: If none of the above solutions are feasible, we may offer a partial refund or compensation for repairs.

Warranty Limitations and Exclusions

This warranty does not cover:

1. Normal Wear:
   Scuffs, scratches, or fading caused by regular use.

2. Misuse, Abuse, or Neglect:
   Damage caused by improper assembly, overloading, failure to follow care instructions, or exposure to extreme conditions (e.g., moisture, direct sunlight).

3. Accidents or Force Majeure:
   Damage due to traffic accidents, fires, floods, etc.

4. Self-Modification or Repair:
   Damage from attempts at repair or modification not carried out by us or our authorized service providers.

5. Consumables:
   Items such as light bulbs, batteries, etc.

6. Shipping Damage:
   Any damage incurred during transportation should be reported in accordance with our Returns and Exchanges Policy. It is not covered by this warranty.

Warranty Service

Since we ship from overseas warehouses, warranty service will proceed as follows:

1. Replacement Parts:
   We will send the required replacement parts to you, free of charge, from our overseas warehouse. You may need to perform the replacement yourself (we will provide instructions) or hire a local technician (at your own expense).

2. Whole Unit Replacement:
   For full unit replacements, we will cover the one-way shipping costs for the new product from overseas to your UK address.

3. Returning Defective Items:
   In most cases, large furniture items do not need to be returned. We may ask you to dispose of the defective item or provide proof of destruction (e.g., video showing the item being cut or disposed of) to avoid high  return shipping costs. For small items, we may request their return for inspection.

Your Statutory Rights

This warranty is additional to and does not affect your statutory rights under UK law.

Under the UK Consumer Rights Act 2015, goods you purchase must be as described, of satisfactory quality, and fit for purpose. Statutory rights typically last for six years (in England, Wales, and Northern Ireland). However, this does not mean that goods must last six years without failure, but they must last a reasonable amount of time based on their nature.

Contact Us

For any warranty inquiries, please contact our customer service team through:

• Phone: +44 7933 008777

• Email: support@maoters.co.uk

• Business Hours (UK Time):

  • Monday to Friday, 9:00 AM to 6:00 PM (GMT in winter, BST in summer), London time.