Help Center
Privacy Policy
At Maoters, we are committed to protecting your privacy and data security. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us when you use our website (https://www.maoters.co.uk) and purchase our furniture products.
We are the controller of your personal data that we collect and are subject to UK data protection laws.
Information We Collect
When you visit our website, make a purchase, or interact with us, we may collect the following information:
Identity Information: Your name, shipping address, billing address, email address, telephone number.
Financial Information: Payment information (such as credit card type, last four digits, expiration date).
Note: All payments are processed by PCI DSS certified third-party payment gateways (e.g. Stripe, PayPal). We never store or access your full credit card number.
Technical Data: Your IP address, browser type and device information, operating system, time zone setting, location (inferred from IP address, not exact address).
Usage Data: Information about how you interact with our website, including clickstream data, product pages viewed, length of visit, and data collected through cookies and similar technologies.
Marketing and Communications Data: Your preferences for receiving marketing communications from us.
How We Collect Information
Directly Provided: You provide most information to us by filling out online forms on the Site, creating an account, checking out, or contacting us.
Automatic Technologies: We use cookies, server logs, and other similar technologies to automatically collect technical and usage data when you interact with our website.
Third Parties: We receive data from the following third parties:
Payment providers (e.g., Stripe, PayPal).
Logistics and delivery partners (e.g., DHL, FedEx).
Analytics providers (e.g., Google Analytics).
How we use your information
We only use your data where the law allows us to, primarily for:
Legal basis | Description of use |
Performance of the contract | Process your orders, arrange for delivery, manage returns and refunds, and communicate with you about your order. |
Comply with legal obligations | To comply with legal obligations such as tax and customs (for example, under UK law we need to keep transaction records for at least 6 years). |
Legitimate interests | To operate and improve our website and business, perform data analysis to understand customer behavior, prevent fraud and protect website security, and handle customer inquiries. |
Agree | With your explicit consent, we may send you marketing information (e.g., new products, promotions) via email. You may withdraw your consent at any time. |
Data Sharing and International Transfer
We may share your personal information with the following categories of third parties:
Payment Gateway: To process your payments.
Shipping companies: To deliver the product to you (DHL, FedEx, etc.), we may share your name, address, and phone number.
Cloud hosting and IT service providers: provide us with website hosting, database storage and other technical services.
Analytics and marketing tools: such as Google Analytics, to help us analyze website usage.
Because our business operations and many of our third-party service providers are based in the UK, the EU or other parts of the world (such as the US), your data may be processed outside the UK. When we make such international transfers, we ensure adequate protections are provided through legal mechanisms such as Standard Contractual Clauses (SCCs).
Data security
We have implemented strong security measures, including SSL encryption technology, to prevent your personal information from accidental loss, unauthorized access, use or disclosure.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting or reporting requirements. For example, we will retain order records for 6 years to comply with UK tax regulations.
Your data protection rights
Under the UK GDPR, you have the following rights:
Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request that inaccurate or incomplete information we hold about you be corrected.
Right to erasure: Request that we delete your data in certain circumstances.
Right to restriction of processing: Request that we suspend the processing of your data in certain circumstances.
Right to data portability: Request that your stored data be transferred to you or a third party in a structured, commonly used format.
Right to object: Object to processing based on our legitimate interests, including processing for direct marketing. To exercise these rights, please contact us using the details in Section 9.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience and also allows us to improve our website.
You can block all or some cookies in your browser settings. However, please note that blocking certain cookies may affect the functionality of the website.
Contact Us
If you have any questions about this Privacy Policy or your data protection rights, wish to make a complaint, or wish to exercise any of your rights, please contact our Data Protection Officer (DPO) at:
Email: support@maoters.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), but we would like the opportunity to deal with your concerns first.
+1-569-218-1833
GMT/BST 8 am - 11 pm (Winter) / 9 am - 12 pm (Summer)
suppor@maoters.co.uk
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+1-669-208-1888
EST 10 am - 5.30 pm
supportingcenter@povison.com
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