How to estimate delivery time

Formula:  Estimated delivery time = handling time + shipping time (shipping time varies depending on the delivery address).

Estimated delivery date information:  Calculated based on your region, selected shipping method, and includes handling and transit times.

Potential Delays:  Estimated delivery dates may be affected by inventory availability, processing capacity, or unforeseen events (e.g., strikes, natural disasters). If a delay is expected, we will notify you in advance.

Delays are not our responsibility

We are not responsible for delays caused by:

• Changes/corrections to contact information or shipping address after an order has been placed.
• Re-specify products after order has been placed (e.g., color, size change).
• Customs inspection delays: Customs authorities may conduct random or targeted inspections of cross-border shipments in accordance with import and export regulations (for example, to verify that goods match declared information and comply with inspection and quarantine regulations). If your order is selected for inspection, you will need to wait for customs to complete unpacking inspections, document review, and performance testing (typically 15-40 business days, depending on customs workload and inspection complexity). Any delays during this period are part of normal regulatory procedures and are beyond our control.
• Missed first delivery attempt (if the courier attempted to deliver the item on the estimated delivery date but you missed it, requested a pickup, or provided an invalid address).
• Delivery addresses in remote areas.

Final interpretation

Shipping information will be updated regularly, and Maoters reserves the right of final interpretation of this policy.

Shipping categories and times by product type

The timeline is divided by product type and is provided with a table for intuitive reference to meet the needs of users with different purchasing needs:

Products in stock in UK warehouse (directly shipped from UK)

Shipping process: Directly shipped from UK domestic warehouse → your delivery address (no international shipping steps).

Shipping Time: Once the order is confirmed, the items will be shipped within 48 working hours.

Delivery time: 1-2 weeks for all areas of the UK (covering England, Scotland and Wales, Northern Ireland; no regional differences)

Tracking Number: 1 “Domestic Freight Tracking Number” will be provided after shipment.

Overseas non-inventory products (including customized products)

Shipping process: completed in two stages (overseas production → UK warehouse → your address).

The specific time schedule (shortened for ease of understanding) is as follows:

Special Notes:

1. The above time refers to the delivery time “after production and shipment”, excluding the basic production and shipment cycle.
2. A processing time of 7 to 10 days must be added to the above timeline (including need confirmation and inventory verification)
3. For custom orders, an additional 5 days must be added to the “7-10 day processing time”
4. For fast delivery, please consult customer service before ordering (some customized items may not be eligible).
5. There may be unforeseen delays due to weather, port congestion, etc. – we will keep you informed of progress in real time.

Tracking number: 2 in total (1. Ocean shipping tracking number → track the progress from overseas to UK warehouse; 2. Domestic truck tracking number → track the progress from UK warehouse to your address).

Type of transportation service

Services are categorized by level, with explicit inclusion/exclusion of services, to help you choose according to your needs:

Standard Shipping Service (default, covers all products)

Service scope: only includes “curbside delivery” or “first floor door delivery”.

Services Not Included: No indoor moving, stair hauling, unpacking, or installation services are provided.

Oversized items: For items exceeding 221cm in length, you must arrange your own unloading assistance.

Upgraded service: White Glove Service (additional fee required)

Meeting high-end needs, including:

Deliver to designated room (e.g. office, conference room).

Stair/elevator handling.

Unpack and dispose of packaging materials.

Basic assembly (e.g. connecting table sections).

NOTE: Please consult customer service before ordering to confirm coverage, pricing, and compatibility with expedited shipping schedules.

Cooperating transportation company

We disclose our partners to enhance trust:

UK domestic transport (for stock delivery and domestic stages of international product delivery): Eddie Stobart Logistics, Wincanton, DHL Supply Chain (UK), XPO Logistics, Kuehne + Nagel, UPS UK & Ireland

International shipping (only for overseas non-inventory products): Matson, CMA CGM, COSCO.

Special scenario processing

We focus on two high-frequency issues: “fees” and “receipts,” clarifying the rules and reducing disputes:

Additional charges

You will be responsible for additional shipping or storage charges if:

Shipping to remote/rural areas (beyond the default coverage area for standard shipping).

Delivery to special locations (e.g. shopping malls, construction sites, secure areas).

Delivery addresses that are difficult to reach (e.g., narrow roads, height restrictions, no-loading zones).

Delivery failed due to no recipient or invalid contact information, and the goods need to be re-shipped or stored.

Receipt Inspection and Rejection Rules

Please be sure to check the outer packaging upon receipt. If the packaging is severely damaged, please reject it immediately.

If you refuse the package, please take clear photos of the damaged packaging and send them to our customer service email (suppor@maoters.co.uk).

You have the right to inspect the items before signing for them – “inspect first, sign later” is your legal right, and you are not obliged to rush the driver’s request.

Important Tips

Summarizes key action points and emphasizes user precautions:

Provide an accurate shipping address, contact name, and phone number to avoid delays caused by incorrect information.

If you would like to opt for expedited shipping or upgrade to White Glove Service, please consult with Customer Service in advance (to confirm details such as fees and schedule compatibility).

For more shipping details, please contact us directly.

Customer Service Support

We provide multiple contact channels to ensure you get help at any time:

Email: support@maoters.co.uk

Official website: https://www.maoters.co.uk