We are dedicated to providing you with a smooth shopping experience. Below is detailed information about shipping for customers in the United Kingdom.

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Shipping Area

We currently provide delivery services across the United Kingdom. Shipping to other countries or regions is not available at this time.

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Delivery Method

All furniture will be shipped directly from our factory or UK warehouse to your address. Items are carefully packaged before shipping to ensure safe delivery.

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Handling Time

7–15 Business Days
All made-to-order items go through production, quality checks, and careful packaging before shipment. This process typically takes 7–15 business days.
Note: Complex or highly customized orders may take longer.

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Sea Transit Time

35–50 Business Days
After shipment, it takes approximately 35–50 business days for your order to arrive at a UK port. This includes export clearance, international sea transit, and UK customs clearance.
Note: Severe weather, route changes, or customs inspections may occasionally cause delays.

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Customs Clearance and Warehouse Transfer

3–7 Business Days
Once cleared by customs, your order will be transferred from the port to our UK warehouse. In rare cases, additional time may be required due to customs inspections or port congestion.

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UK Local Delivery

5–10 Business Days
After arriving at our warehouse and passing inspection, your order will be delivered via local carriers. Delivery times vary depending on your location and typically take 5–10 business days.

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Total Delivery Time

From order processing, international shipping, customs clearance, to final delivery, the total delivery time is approximately 35–63 business days.

Due to the nature of large made-to-order furniture, production and shipping cycles are lengthy. Please review this policy carefully before placing your order. After placing an order, we will also send delivery schedules and important notifications to your email. Please check your inbox regularly. Thank you for your understanding.

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Free Shipping

All orders within the UK are eligible for standard free shipping. Additional charges apply only for special services.

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Additional Charges

The following situations may incur additional shipping fees:

1. Delivery to Remote or Hard-to-Reach Locations

   • Rural areas, islands, or locations far from main roads.

2. Delivery Requiring Stair Access or Upper Floors

   • If items need to be carried up or down stairs, or to upper floors without elevator access.

3. Special Delivery Requirements

   • Narrow entryways, tight corridors, low ceilings, or vehicle height restrictions (below 3.3 meters).

   • Busy commercial areas, shopping centres, construction sites, or other locations requiring extra handling.

4. Large or Oversized Items

   • Items that require Front Door Delivery due to their size.

   • For white-glove service (including assembly), extra charges may apply; please inquire when placing the order.

5. Delivery Access Difficulties

   • If trucks cannot access the delivery location directly, additional handling fees may apply.

Payment of Additional Charges
Any extra fees must be paid before delivery. If a refund is initiated and shipping fees remain outstanding, standard bank handling fees may still be deducted.

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Receiving Process

To ensure successful delivery:

• Be available at the scheduled delivery time.

• Answer calls from the delivery company.

Re-delivery or Storage Fees: If delivery cannot be completed due to customer-related reasons, additional fees may apply and must be paid before re-delivery.

Blind Delivery Risk: If a successful delivery cannot be coordinated, the delivery company may leave items in a safe location near your address, which may risk loss or damage. We recommend arranging a suitable delivery time.

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Customs and Taxes

All prices include UK customs duties and taxes. Customers are not required to pay any additional import fees.

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Order Tracking

You can track your order using your order number on our website or via the Track Order page.

Logistics Update Delay Notice:
Tracking updates may be slightly delayed until the carrier picks up your shipment and it reaches the warehouse. If you do not see updates, please contact customer service for the latest information.

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Contact Us

Thank you for choosing MAOTERS for your furniture needs! If you have any questions or need assistance, please contact us:

Email: support@maoters.co.uk
Company Name: Maoters Furniture Ltd
Registered Address: Suite 13200, 61 Bridge Street, Kington, Herefordshire, UK, HR5 3DJ
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London Time)